Privacy Policy

Last Updated: October 16, 2024

1. Introduction

Welcome to Sonetz ("Company", "we", "our", "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Sonetz collects, uses, discloses, and safeguards your information when you use our services, visit our website at sonetz.ai, or interact with us in any other way. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information that you provide directly to us when you:

• Create an account or register on our platform.
• Complete any forms, surveys, or applications.
• Communicate with us via email, chat, or other channels.
• Participate in our referral programs or marketing initiatives.

This information may include:

• Name
• Email address
• Age or Date of Birth
• Address
• Phone Number
• Country
• Occupation
• Company Information
• Payment Information (if applicable)
• Any other information you choose to provide

2.2 Information We Collect Automatically

We automatically collect certain information when you access or use our services, including:

• Activity Information: Details about your interactions with our services, such as pages viewed, links clicked, features used, and time spent on the platform.
• Device and Usage Information: Information about your device and internet connection, including your IP address, device type, operating system, browser type, and app version.
• Log Information: Logs related to the use of our services, including access times, error reports, and system activity.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and preferences.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services.
• Facilitate account management, including registration and authentication.
• Send you administrative information, such as updates, security alerts, and support messages.
• Personalize your experience by providing tailored content, features, and recommendations.
• Monitor and analyze usage trends, activities, and improve the functionality of our services.
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activities.
• Comply with our legal obligations, resolve disputes, and enforce our terms and policies.
• Create de-identified, anonymized, or aggregated data for internal analysis and research.
• Carry out any other purpose described to you at the time the information was collected.

4. Sharing and Disclosure of Your Information

We may share your personal information in the following circumstances:

• With Your Consent: We may share your information when you give us your explicit consent to do so.
• With Service Providers: We share your information with third-party service providers who perform tasks on our behalf, such as hosting, data analysis, payment processing, and customer service.
• For Legal Reasons: We may disclose your information if required by law, legal process, or governmental request, or to protect the rights, property, and safety of Sonetz, our users, or others.
• In Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.
• With Enterprise Customers: If you access our services as an employee or representative of an enterprise customer, we may share your information with that organization.
• For Research and Analytics: We may share anonymized or aggregated data with third parties for research, analytics, or statistical purposes.

5. International Data Transfers

Sonetz is headquartered in Delaware, but our data, including personal and company data, may be hosted and processed in various locations around the world. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws, including the GDPR.

6. Your Rights and Choices

You have the following rights concerning your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Restriction: You can request that we restrict the processing of your personal information.
• Objection: You can object to our processing of your personal information, particularly in cases of direct marketing.
• Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at privacy@sonetz.com. We will respond to your request in accordance with applicable data protection laws.

7. Additional Disclosures for Residents of the European Economic Area (EEA) and California

7.1 GDPR Compliance (for EEA Residents)

If you are a resident of the EEA, the following provisions apply:

• Legal Basis for Processing: We process your personal information under the direction of our Enterprise Customers, who determine the lawful basis for processing. In some cases, we may process your information based on your consent, a contractual obligation, or our legitimate interests.
• Data Subject Rights: As a data subject, you have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates the GDPR.

7.2 CCPA Compliance (for California Residents)

If you are a resident of California, the following provisions apply:

• Your CCPA Rights: You have the right to know what personal information we collect, use, disclose, and sell. You also have the right to request that we delete your personal information and opt-out of the sale of your personal information. Sonetz does not sell personal information.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

8. Security Measures

We implement robust technological and organizational measures to protect your personal information against unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we securely dispose of it in accordance with our data retention policy.

10. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website and analyze site traffic. You can control cookies through your browser settings.

11. Protecting Children's Data

Sonetz does not knowingly collect personal data from children under 18 without consent from a parent or guardian. If we become aware that we have collected personal data from a child under 18 without proper consent, we will take steps to delete that information promptly.

12. Special Category Data

In certain cases, we may collect special category data, such as information about your racial or ethnic background, political opinions, religious beliefs, or health information. We will only process this data with your explicit consent or when required by law.

13. How to Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@sonetz.com.

If you are not satisfied with how we handle your personal data, you have the right to file a complaint with a supervisory authority.

14. Changes to This Privacy Policy

We regularly review and update our Privacy Policy to reflect changes in our practices, legal requirements, and technology. The latest version will always be available on this webpage. We encourage you to review this policy periodically for any updates.